FAQs
When will my order arrive?”
Ships from Arizona via USPS Ground
• 1 business day processing (orders ship next business day)
• Ships Monday–Friday
U.S. delivery time:
Delivery typically takes 2–7 business days, depending on your location
(West Coast: faster | East Coast: up to a week)
Please note: Delivery dates are not guaranteed and are determined
by USPS.
Do international orders include customs or import fees?
International buyers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the product or shipping price, and we are not responsible for delays caused by customs processing.
What should I do if my package shows “Delivered” but I haven’t received it?
If your tracking status shows Delivered but you haven’t received your package, please:
- Check your mailbox, porch, and surrounding areas
- Ask neighbors or building management
- Allow a few extra days, as carriers (especially USPS) may mark packages delivered early
If the package still hasn’t arrived, contact us and we’ll be happy to help resolve the issue.